TERMS AND CONDITIONS

GENERAL

By booking, using or buying a product or service at Rört, you agree to these terms and to the laws and regulations that apply.

Everything you buy at Rört - memberships, tickets, klippekort - is personal. You can't transfer it to someone else, and it isn't refundable, unless these terms say otherwise.

BOOKING CLASSES

• You book classes and saunagus through your Rört account on rort.dk or in the Rört app, up to 60 days ahead.
• With a membership you can have up to 7 upcoming bookings at a time.
• When a class is full, you can join the waitlist.
• Arrive at least 10 minutes before the class starts and check in on the iPad at the reception. If you don't check in, you count as a no-show (see Cancellations & fees).
• Our schedule can change. We publish changes on rort.dk and let everyone who has booked know about last-minute changes, so keep your contact details in your account up to date.

MEMBERSHIPS

All prices per month, in DKK. Prepaid prices in brackets.

• A membership is personal, can't be transferred and isn't refundable.
• A monthly membership runs for one month from the day you buy or activate it, and renews automatically every month until you stop it.
• We charge your card on the day you buy the membership, and then at the start of each new period.
• If your card expires or a payment fails, you can't use your membership until it's sorted. This does not stop your membership - it starts again once the payment goes through, and extra transaction fees can apply.

PREPAID MEMBERSHIPS

You can pay for 6 or 12 months at once for the Rört Membership, Rört Unlimited and the Student, Activist & Senior membership.

• You pay the whole period upfront, on the day you buy it.
• At the end of the period, the membership renews automatically for another period of the same length, at the price that applies at that time.
• To stop it from renewing, stop your membership at least one month before your prepaid period ends.
• A prepaid period is not refunded, also if you stop using it before it ends.

STUDENT, ACTIVIST & SENIOR MEMBERSHIP

Our reduced membership is for students, activists doing voluntary work with an NGO or civil society organisation, and seniors aged 67 or older. It costs 100 DKK less a month than the Rört Membership and includes the same.

HOW TO JOIN

• Students and seniors fill in the short form, buy the membership, and show a valid student card or an ID at the reception the first time they come.
• Activists send proof of their activist work to Rasmus at hello@rort.dk - for example a member card, a letter or an email from the organisation. Signing a petition or getting a newsletter doesn't count. When Rasmus has seen your proof, he sends you the sign-up link.

KEEPING YOUR PROOF VALID

• Students show a new student card when the old one runs out. Activists show new proof every 12 months. Seniors only show their ID once.
• We need your new proof at least one week before your next renewal. Without it, your membership switches to the full Rört Membership price from that renewal.
• If you can't show valid proof when you start, we charge the full Rört Membership price from the start.

Members who joined the student and activist membership before 11 November 2026 keep their current price.

PAUSING YOUR MEMBERSHIP

• A pause costs 149 DKK.
• You can pause for up to 42 days at a time, and up to 3 times per running year.
• You can choose a start date up to 180 days ahead.

To pause, log in at rort.yogo.dk, find your membership under your profile, click "Manage" and then "Pause", and choose your start date and length.

STOPPING A MEMBERSHIP

You stop your membership yourself, in the Rört app or by logging into your account. On your profile, go to Memberships and click "Stop Membership".

• The notice period is one month: your membership runs for the rest of your current membership month and then one more month. You see the exact dates when you stop it.
• For prepaid memberships, see Prepaid memberships.
• Changed your mind? You can resume your membership until the notice period ends.

TICKETS & KLIPPEKORT

• All validity periods count from the day you buy the ticket.
• Klippekort don't cover Sunday Deep, workshops or special events, and don't give member discounts.
• Tickets and klippekort are personal and not refundable. Buy as many klippekort as your body asks for.

SAUNAGUS

• A saunagus with a gusmaster costs 149 DKK for members and 199 DKK for everyone else. A #byMembers saunagus costs 70 DKK for members and 199 DKK for everyone else.
• Sauna tickets are valid for 6 months. Due to limited space, you can buy one ticket per person per session.
• Rört Unlimited includes regular, themed and #byMembers saunagus, but not special sauna events.
• Bring your own towel and water bottle, and arrive at least 10 minutes early.
• Want the whole sauna to yourselves? See Rent the sauna and the sauna rental terms.

SAUNA RENTAL

When you rent the sauna, the person booking - the renter - accepts these terms for the whole group and signs our liability waiver before the rental.

THE RENTAL

• A rental is 75 minutes of hot sauna and cold plunge, for up to 20 people. plusYOGA also includes a 75-minute yoga class in our studio.
• theBARE is without a gusmaster. Only book it if you have experience with handling a sauna, and follow the instructions we give you on the day.
• Members get 25% off when the renter is a Rört member.
• Your booking is confirmed when we have received your signed waiver.
• You can cancel free of charge up to 14 days before the rental. If you cancel later, we charge the full price.

SAFETY AND HEALTH

• Using the sauna and cold plunge is at your own risk. Everyone in the group is responsible for knowing whether heat and cold are safe for their own health.
• The renter makes sure everyone in the group knows and follows these terms and the instructions on the day.
• Only pour small amounts of water on the oven, with the ladle we provide. Never pour large amounts of water or anything else on the oven - it can short-circuit and destroy it.
• No alcohol or drugs - before or during the rental.

DAMAGE AND CLEANING

• The renter is liable for damage caused by gross negligence during the rental - for example short-circuiting the oven with too much water. The renter pays the actual cost of repair or replacement, up to 50,000 DKK.
• Please leave the sauna, changing room and terrace as you found them. If we need to do extra cleaning afterwards, we charge 500 DKK.

GIFT CARDS

Gift cards are valid for one year from the day you buy them. They are not refundable and can't be paid out in cash. When you use a gift card for a membership, a ticket or a course, the terms for that product apply. Want to give a specific course or workshop? Write to us at hello@rort.dk and we'll reserve a spot.

COURSES, RETREATS & TRAININGS

COURSES AND WORKSHOPS

Cancel by writing to hello@rort.dk. Up to 14 days before the start date, we refund the full payment minus the refund fee (see below). Between 14 and 7 days before, we charge a 50% cancellation and administration fee. Less than one week before the start date, you can't cancel.

RETREATS

Cancel by writing to hello@rort.dk. Up to one month before the start date, we refund the full payment minus the refund fee. Less than one month before, you can't cancel - but you can sell your retreat ticket to someone else.

FESTIVAL TICKETS

A festival ticket isn't refundable once bought, but you can sell it to someone else. Let us know at hello@rort.dk with the name of the buyer, who needs a Rört account, and we transfer the ticket.

TEACHER TRAININGS

To keep the quality of our trainings, we reserve the right of admission and ask applicants for information as part of the application. You secure your place by paying the full course fee; 4,000 DKK of it is a non-refundable deposit. Prices are on the page for each training. Cancel more than two weeks before the first day of the training by writing to hello@rort.dk, and we refund the course fee minus the deposit, with no further fees. Less than two weeks before, we can't refund.

REFUND FEE

Our payment provider charges us for every refund, so we charge 5% of the amount, at least 50 DKK, per refund.

CANCELLATIONS & FEES

Booking a class, course, workshop, retreat or event is binding and personal.

• Cancel a class or saunagus at least 3 hours before it starts. You cancel yourself through your account.
• With a membership: if you cancel late or don't show up, we charge a fee of 30 DKK with your next membership payment. With a 4+1 membership, the class also counts as one of your five.
• With a ticket or klippekort: if you cancel late or don't show up, the ticket or klip is used.

The fees are there so spots don't sit empty while others are on the waitlist.

PAYMENT

• All prices are in Danish kroner (DKK) and include moms, unless we say otherwise.
• You pay online with Visa, Mastercard or Dankort. With a foreign card, a surcharge of up to 3.75% from the payment provider can apply.
• We use a secure payment system, and all payment information is encrypted.

These terms can change. Last updated: 12 November 2026.